We understand that sometimes your expectations may differ from the received product, and at Lywire.com, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

5-Day Return Period for certain products only

We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Damages during transit will get you maximum refund of 75%

Hassle-Free Returns

To initiate a return, please follow these steps:

• Contact Us: Reach out to us via email at help@lywire.com or WhatsApp us at +91-9312846251 within the 5-day period, stating the reason for the return.
• Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
• Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.
• Return Shipment: Ship the product back to us using a reliable courier service.

Full Refund Guarantee

Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

• Unused Condition: The product must be unused and in its original packaging.
• Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.
• Approval Process: Returns are subject to approval by our customer support team.
• Product Integrity: The product must be in resalable condition with all accessories included.

Unpacking Video Recommendation

To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.

Our Commitment to Your Satisfaction

Your satisfaction is our top priority at Lywire.com. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing Lywire.com. Happy shopping!

Refund, Cancellation & Digital Products Policy

Effective Date: 20th May 2026

Please read this policy carefully before making a purchase from LyWire.

By completing a purchase, you acknowledge and agree to the nature of the product or service being purchased and the terms stated below.

1. Digital Products

LyWire offers digital products including, but not limited to:

• eBooks

• Business plans

• Guides and handbooks

• Reports

• Templates

• Digital documents

• Educational and informational material

• Downloadable files

• Other electronically delivered products

All such products are digital products and are not physical or printed books unless expressly stated otherwise on the relevant product page.

The applicable product page will specify the nature and format of the product before purchase.

2. Digital Delivery

Digital products are generally delivered electronically.

Delivery may take place through:

• Download links

• Email

• Customer account access

• Online access

• Automated delivery systems

• Other electronic means

Once the digital product or download access has been delivered to the customer, the order is considered fulfilled.

3. Refunds After Digital Delivery

Due to the nature of digital products, refund requests will generally not be accepted after the digital product has been delivered, made available for download, or access has been provided.

Digital products cannot be returned in the same manner as physical goods.

Once a digital product has been delivered or made available to the customer, LyWire may not be able to determine whether the content has been copied, stored, accessed, shared, or otherwise retained.

Accordingly, customers are requested to carefully review the product description, format, scope, and other available information before completing their purchase.

4. Product Format

Customers are responsible for reviewing the product description before purchasing.

Where a product is identified as an eBook, PDF, digital document, downloadable product, online material, or other digital product, the customer understands that the product will be delivered electronically.

A customer’s preference for a physical or printed copy after purchase does not change the nature of the product that was offered and purchased.

If a customer requires a physical copy, the customer should confirm that the relevant product is specifically offered as a physical product before completing the purchase.

5. Online Consulting and Business Discussions

LyWire may also provide services involving:

• Online consultations

• Business discussions

• Strategy discussions

• Business planning discussions

• Digital marketing consultations

• Website or technology discussions

• Online meetings

• Advisory sessions

• Calls, meetings, or discussions conducted through digital communication platforms

Once an online consultation, meeting, discussion, advisory session, or other scheduled service has been conducted or substantially provided, refunds will generally not be available for the time, professional input, preparation, information, or consultation already provided.

Where applicable, cancellation or rescheduling terms for a particular consulting service may be specified separately on the relevant service page or agreement.

6. Business Information and Advisory Material

Information provided through LyWire's digital products, consultations, business discussions, guides, plans, or other materials is provided for informational and educational purposes.

The purchase of a business plan, guide, consultation, or other material does not constitute a guarantee of business success, profitability, funding, approvals, sales, employment, investment returns, or any particular commercial outcome.

Business decisions and implementation remain the responsibility of the customer.

7. Payment Processing and Third-Party Charges

Payments may involve charges or fees imposed by payment gateways, banks, technology platforms, hosting providers, marketplaces, or other third-party service providers.

Such charges may be incurred at the time of the transaction.

The existence of such charges does not by itself determine whether a refund is legally or contractually available.

Where a refund is approved, the amount and method of refund will be determined in accordance with the applicable transaction terms and circumstances.

8. Errors in Digital Delivery

If you experience a genuine technical problem preventing you from accessing a purchased digital product, please contact our customer support team.

We will make reasonable efforts to provide access, resend the download, correct the delivery issue, or otherwise resolve the technical problem.

A technical delivery issue is different from a change of preference or a decision that the customer no longer wants the digital product.

9. Incorrect or Misrepresented Product

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.

If a customer believes that the product delivered is materially different from the product description or that there has been an error in the transaction, the customer may contact us with the relevant details.

Each such matter will be reviewed based on the facts and applicable terms.

10. Customer Confirmation

Before completing a purchase, customers are responsible for reviewing:

1. The product name.

2. The product description.

3. The product format.

4. The method of delivery.

5. The applicable price and taxes.

6. Any specific terms displayed on the product or service page.

7. This Refund, Cancellation & Digital Products Policy.

By completing the purchase, the customer confirms that they have had an opportunity to review the applicable information and understand whether they are purchasing a physical product, digital product, online service, consultation, or other offering.

11. Policy Application

For digital products, digital delivery, online consultations, business discussions, and other electronically delivered services, no refund will generally be provided after delivery or substantial provision of the purchased product or service, except where LyWire determines otherwise or where a refund is required under applicable law.

This policy applies to purchases made directly through LyWire and is subject to any specific terms displayed on the applicable product or service page.

12. Contact

For questions regarding a purchase, customers may contact LyWire through the customer support contact details provided on the website.

We encourage customers to contact us before purchasing if they have any uncertainty regarding the format, scope, delivery method, or nature of a product or service.